Mcuci Privacy Policy — Our Commitment to Protecting Your Personal Data

1 Introduction and Scope of This Policy

This Privacy Policy explains how mcuci ("we", "Platform") collects, uses, stores, protects and discloses the personal data of users ("you", "member") who access or use our services. It applies to all your interactions with the mcuci platform, including use of the website, mobile app, communications with the support team and all financial transactions.

By registering a mcuci account, using the platform or providing your personal information to us, you agree to the practices described in this Privacy Policy. Please read this document carefully and contact our support team if there is any section you do not understand or would like further clarification on.

2 Information We Collect

Mcuci collects several categories of personal data from you, depending on how you interact with our platform. Data collection is based on legitimate operational requirements, legal compliance, and your consent where applicable.

Data you provide directly:

• Registration information: full name, date of birth, phone number, email address, and identification number.
• KYC verification information: identity document images, verification selfie, and proof of address.
• Financial information: bank account or e-wallet details for deposit and withdrawal purposes.
• Communications: messages you send to our support team via live chat, email, or Telegram.

Data collected automatically:

• Technical log data: IP address, device type, operating system, browser version and session activity logs.
• Game data: betting history, wins, losses and activity within the Game Lobby.
• Cookie and tracking technology data: to improve user experience and session security.

3 How We Use Your Data

Mcuci uses collected personal data solely for legitimate purposes necessary to operate the platform. We do not use your data for any purpose beyond the scope stated below without first obtaining your consent.

• Account operations: Registration, login, identity verification, and member profile management.
• Transaction processing: Processing deposits, withdrawals, and payment verifications securely.
• Legal compliance: Meeting KYC and AML (Anti-Money Laundering) requirements and reporting to authorities when required.
• Platform security: Detecting and preventing fraud, unauthorized access, and suspicious activity.
• Customer support: Responding to inquiries, resolving issues, and providing technical assistance to members.
• Service communications: Sending important notifications related to accounts, security, and policy changes.
• Platform improvements: Analyzing usage patterns to improve the overall user experience.

4 Data Disclosure to Third Parties

Mcuci does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, we may need to share certain information with parties directly involved in providing services to you.

Parties that may receive your data:

• Payment service providers: Licensed payment gateways to process your deposit and withdrawal transactions.
• Game providers: Session information required by third-party game providers for the operation of games you play.
• Identity verification services: A KYC provider that helps us verify member identities in accordance with legal requirements.
• Legal authorities: When required by law, court order or direction from a legitimate authority.

All third parties working with mcuci are required to comply with strict data security and confidentiality standards. They may only process your data in accordance with our instructions and for specified purposes.

5 Cookie and Tracking Technology Policy

Mcuci uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform usage patterns in aggregate. Cookies are small data files stored on your device when you access our platform.

Types of cookies we use:

• Essential cookies: Required for core platform operations such as login authentication and session security. Cannot be disabled.
• Functional cookies: Storing your preferences such as language, display theme, and other personal settings.
• Analytics cookies: Collecting aggregated information on how users interact with the platform for internal improvement purposes only.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality and security of the platform.

6 Data Security and Protection Measures

Mcuci implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. Data security is an absolute priority across every aspect of our operations.

• 256-bit SSL/TLS encryption for all data transmissions between you and the mcuci platform.
• Passwords are stored using strong hashing algorithms — we never store passwords in plain text.
• Intrusion detection systems (IDS) and multi-layered firewalls monitoring traffic 24/7.
• Role-based access control (RBAC) ensuring staff only access data necessary for their duties.
• Regular security audits by independent third parties to identify and close vulnerabilities.
• Encrypted data backups stored at separate locations for disaster recovery.

7 Your Rights and How to Exercise Them

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by mcuci. We are committed to making it easy for you to exercise these rights through a clear and hassle-free process.

To submit any request relating to your privacy rights, please contact the mcuci Data Protection Officer (DPO) team through the available support channels. We will process your request within 30 business days of receipt and may require identity verification beforehand to protect your account security.

• Right of access: Request a copy of the personal data we hold about you in a readable format.
• Right to Rectification: Request correction of inaccurate, incomplete, or outdated data.
• Right to erasure: Request data deletion under certain circumstances, subject to legal retention requirements.
• Right to object: Object to data processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Withdraw previously given consent for specific data processing activities.

8 Children's Privacy

Mcuci services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If we discover that data from a minor has been collected without valid consent, we will promptly delete that data and close the associated account.

If you believe your child has registered an account on mcuci, please contact our support team immediately for further action.

9 Privacy Policy Amendments

Mcuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any material changes will be communicated to you via in-platform notifications or email at least 14 days before taking effect.

We encourage you to review this page periodically. Continued use of the mcuci platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. The "Last Updated" date at the top of this page will always reflect the current version.